Customer Experience Manager - People2People (Sydney / Parramatta & Western Suburbs)

A well-recognised global leader who prides themselves in innovation and reliability is currently seeking an exceptional Customer Experience Manager to join their innovative online team.
You can enjoy state of the art offices in Sydney's Western suburbs, nestled amongst a buzzing café atmosphere and just a short stroll to public transport. For those who like to drive, take advantage of free parking provided for employees.
During this long term assignment, your responsibilities will include but will not be limited to:
Analyse and provide feedback and insights from the voice of the customer channels across the business
Build and maintain relationships with both internal stakeholders and external agencies
Lead the design and implementation of initiatives/ projects
Drive the agenda building advocates across the various functions of the business
Ensure prioritisation of the end to end customer experience in the planning, development and execution of products, services and marketing campaigns
Managing day to day relationships with local vendors
Customer experience reporting and measurement
Support and guidance on complex complaint handling and crisis management
As the successful candidate you will have:
Similar experience in developing the customer experience online and in stores
Tertiary qualifications in a similar field
Proven ability to work through complex business problems and partner with internal clients with a consultative approach
Project Management skills
Strong analytical skills - the ability to convert raw data into actionable business insights
Intermediate to advanced skills in Microsoft Suite
To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Jennika Noble on +61282709727
( SK92356A )
Long term Customer Experience Manager position available with this leading global brand. Online and Offline experience!

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