Description Want to work with the best and biggest clients within the eCommerce world? This is the job for you!
We're a team of smart, motivated and passionate people who work with design brands and retailers to ensure they 'SELL MORE'. Amblique cover online retail strategy, web design & build, platform integrations and optimisations.
Due to some recent wins, the Client Service team is looking for people who can not only provide solid and consistent client support, but also respond quickly to changing tasks and demands. No two days will be the same.
To join this team you will need to be highly personable and confident; detail-oriented; passionate about completing tasks in a timely and efficient manner; possess excellent problem solving and communication skills. Put simply, you will be part of the glue that holds the company together by supporting all clients on a day to day basis.
About You:
Great personality and people skills
Sharp, professional demeanour
Excellent communication and follow-through
Ability to work in a high-energy environment
Ambition, and a strong work ethic
Willingness to learn
A desire to work in a team-based environment, contributing immediately
Ability to take ownership of assigned responsibilities and clients
Self-starter with strong problem-solving abilities
A career-oriented individual searching for rapid growth
The Role:
Troubleshoot and provide support to clients - phone, email & face-to-face
Research, follow-up, and resolve any issues in a timely manner. This includes writing plans, getting approval and briefing designers & developers
Contribute to improving overall client experience
Share feedback and ideas with management
Requirements:
Experience in eCom / web / online / digital / tech environment
Ability to function in a fast-paced atmosphere with multiple and changing priorities and responsibilities
Detail-oriented, with good organisational skills
Patience to work through complex issues
Ability to work independently with excellent time management
Excellent communication skills, both verbal and written
Excellent problem solving skills
Topline understanding of things like HTML is highly regarded but not essential
Confident enough to converse with developers and brief them on "back-end" issues
Genuinely passionate about the digital space. For instance, you might blog, have your own website, etc
On offer is a competitive salary package, a fun and casual workplace, a convenient city location (Surry Hills), not to mention a plethora of "agency" perks. Including, but not limited to: a work dog (Bear), booze, video games, ping pong, skittles, and chocolate.
Amblique currently have a number of positions available, so if eCom is your thing and you're that person that knows how to attach the HDMI cord to the TV, then please get in touch!
Tel: (043) 995-7085
Email: [email protected]
